Return and Refund Policy
RETURN AND REFUND POLICY
Last updated: November 5, 2026
This Return and Refund Policy applies to purchases made through VEXA Apparel ("VEXA," "we," "us," or "our"). Certain rights vary depending on where your order is delivered. Nothing in this policy limits any consumer right that cannot legally be excluded or restricted.
Order Cancellations
Standard In-Stock Orders: United States
Standard in-stock orders shipped within the United States cannot be voluntarily cancelled after the order is placed, even if fulfillment or shipping has not yet begun.
Please confirm your products, sizes, colors, shipping address, and payment information before completing checkout.
This cancellation policy does not affect any right you may have if VEXA cannot fulfill your order, fails to ship within an applicable promised timeframe, or where cancellation or a refund is otherwise required by law.
It also does not affect VEXA's domestic return and exchange policy or your rights relating to damaged, defective, incorrect, or misrepresented products.
Standard In-Stock Orders: International
For international orders outside the European Union and United Kingdom, voluntary cancellations of standard in-stock orders are not accepted unless required by applicable law.
Customers in the European Union and United Kingdom have additional statutory cancellation and withdrawal rights described below.
Preorders
Unless broader rights apply under applicable law, preorders may be voluntarily cancelled for a full refund to the original payment method within 24 hours of purchase.
After 24 hours, voluntary preorder cancellations are generally not accepted because inventory is reserved specifically for each preorder.
The 24-hour restriction does not limit statutory cancellation or withdrawal rights available to eligible customers, including customers in the European Union and United Kingdom.
Preorder products follow the estimated fulfillment timeline stated on the applicable product page at the time of purchase.
If VEXA cannot ship an order within a promised or legally applicable timeframe, we will provide any delay notice, opportunity to consent to the delay, cancellation option, or refund required by applicable law.
If VEXA cannot fulfill a preorder, the affected amount will be refunded to the original payment method.
If a preorder fulfillment estimate changes materially, affected customers will be contacted with an updated estimate and any cancellation or refund options required by applicable law.
Order Changes
If you need to change your shipping address, size, color, or other order information, contact support@vexaapparel.com as soon as possible.
We will attempt to accommodate changes before fulfillment begins, but changes are not guaranteed after an order has been submitted, processing has started, inventory has been allocated, or a shipping label has been created.
An inability to make an order change does not make a U.S. standard in-stock order eligible for voluntary cancellation.
Domestic Returns: United States
For orders delivered within the United States, you may request a change-of-mind return within 7 days of delivery.
Return Conditions
To qualify under VEXA's voluntary domestic return policy, the product must be unworn, unused, unwashed, in its original condition, have its original tags attached, and be returned in its original product packaging (the bag the item arrived in).
The original external shipping mailer is not required.
Products showing signs of wear, washing, alteration, odor, staining, misuse, or damage not caused by VEXA may be rejected under the voluntary return policy.
These conditions do not restrict rights involving defective, damaged, incorrect, or misrepresented products where applicable law provides additional remedies.
Domestic Return Shipping
Customers are responsible for the cost of shipping voluntary domestic returns to VEXA.
We recommend using a tracked shipping service. VEXA is not responsible for a return shipment that is lost before it is delivered to us, except where applicable law provides otherwise.
Domestic Refund Method
Eligible voluntary domestic returns are refunded as VEXA store credit only.
Original shipping charges are not refunded for voluntary U.S. change-of-mind returns.
Once the return is received and inspected, approved store credit will be issued.
This store-credit policy does not apply to approved preorder cancellations, orders VEXA cannot fulfill, refunds involving qualifying damaged, defective, incorrect, or misrepresented products, or any refund that applicable law requires to be returned to the original payment method.
Domestic Exchanges: United States
You may request a size exchange within 7 days of delivery for eligible domestic orders.
The returned product must meet the same condition requirements described under the Domestic Returns section.
Exchanges are subject to inventory availability. Because VEXA operates using limited product drops, the requested replacement size may no longer be available.
If the requested replacement is unavailable, any remedy will be handled according to the applicable return policy and consumer law.
Exchange Return Deadline
Once an exchange request has been approved, the original item must be shipped back within 14 days of approval. The return package must receive its first carrier scan within this 14-day window.
If the item is not shipped within 14 days, the exchange authorization will expire and the exchange may no longer be accepted. Any new request will be subject to our standard return and exchange eligibility requirements and current inventory availability.
Starter Pack and Multi-Item Packs
Some VEXA packs, including the Starter Pack, include free items or promotional store credit. These terms apply in addition to the rest of this policy.
Returning single pieces. U.S. customers may return individual pieces from a pack within 7 days of delivery under the Domestic Returns conditions above. The store credit issued is the amount paid for that piece as part of the pack, not its separate retail price. Returning single pieces does not affect any promotional store credit that came with the pack.
Returning the whole pack. To return a whole pack, every item must come back, including any free items such as Micro V-Series pairs and wristbands. Any promotional store credit that came with the pack is removed from your account, and if it has already been spent, that amount is deducted from your refund. The price of any item that is missing, opened where it must be returned unopened, or otherwise not returnable is also deducted.
Micro V-Series. Micro V-Series underwear can be returned only unopened, in its original sealed packaging, for the hygiene reasons described below.
These pack terms do not limit any statutory cancellation, withdrawal, or consumer right described elsewhere in this policy, including the rights of eligible EU and UK customers.
Hygiene-Sensitive and Final-Sale Products
Certain products may be designated as final sale where permitted by law.
Products supplied with a hygiene or protective seal that are not suitable for return for health or hygiene reasons may become ineligible for a voluntary return once that seal has been broken or removed.
This may include certain underwear or similar intimate apparel where the product is supplied sealed for hygiene protection.
This section does not affect rights relating to defective, damaged, incorrect, or misrepresented products and does not override any statutory withdrawal or consumer right that cannot legally be excluded.
Damaged, Defective, Incorrect, or Misrepresented Products
If your order arrives visibly damaged, please contact support@vexaapparel.com within 48 hours of delivery where reasonably possible and include photographs of the product and packaging.
If you receive an incorrect product or discover a manufacturing defect, please contact us as soon as reasonably possible and include your order number and photographs where appropriate.
The 48-hour reporting request helps us investigate shipping damage quickly. It is not intended to eliminate or shorten any statutory warranty, conformity, rejection, refund, repair, replacement, or other consumer right available under applicable law.
Where a product is defective, damaged, incorrect, or not as described, the remedy available to you will depend on applicable law and the circumstances. This may include repair, replacement, refund, or another remedy.
International Returns
International cancellation and return rights depend on the country where the order is delivered and applicable consumer protection law.
The sections below describe VEXA's policies for the European Union, United Kingdom, and other international destinations.
European Union Orders
Right of Withdrawal
For eligible orders delivered to consumers in the European Union, you have the statutory right to withdraw from your purchase without giving a reason.
For goods, the statutory withdrawal period ends 14 days after you, or a third party designated by you other than the carrier, takes physical possession of the goods.
If one order contains multiple goods delivered separately, the period generally runs from receipt of the final item.
Eligible EU customers may also exercise their withdrawal right before delivery.
The same statutory rights apply to eligible preorder purchases. A preorder is not excluded from the right of withdrawal merely because it was ordered in advance.
How to Exercise Your EU Withdrawal Right
To exercise your withdrawal right, you must clearly inform us of your decision before the applicable withdrawal period expires.
You may do this through VEXA's electronic withdrawal or cancellation function available through your customer account or order status page, or by contacting:
You may also use the Model Withdrawal Form included at the bottom of this policy, although use of that form is not required.
Your withdrawal is timely if you send your withdrawal communication before the applicable deadline.
A return authorization is not required for you to exercise your statutory withdrawal right.
After receiving your withdrawal notice, we will provide applicable return instructions.
Returning EU Orders
After notifying us that you are withdrawing, you must send the goods back without undue delay and no later than 14 days after the date you informed us of your withdrawal.
The deadline is met if you send the goods before that 14-day period expires.
Unless VEXA agrees to pay the return cost or applicable law requires otherwise, you are responsible for the direct cost of returning the goods.
If VEXA offers you an optional prepaid return label, the disclosed direct cost of that label may be deducted from your refund where permitted by law.
Inspection and Diminished Value
You may inspect a product to determine its nature, characteristics, fit, and functioning in a manner similar to what would reasonably be possible in a physical store.
Your statutory withdrawal right is not automatically lost simply because packaging has been opened or a tag has been removed.
However, you may be responsible for diminished value resulting from handling beyond what is reasonably necessary to inspect the product.
Where possible, we recommend keeping tags attached and returning the product clean and in good condition.
EU Refunds
If you validly exercise your right of withdrawal, we will refund all amounts that applicable law requires us to refund.
This includes the purchase price and the cost of the least expensive standard outbound delivery method offered for the order.
If you selected a more expensive or upgraded shipping method, the additional amount above the standard shipping cost is not required to be refunded unless applicable law provides otherwise.
Refunds will be made using the same payment method used for the original transaction unless you expressly agree to another method and do not incur fees as a result.
We will process the required reimbursement without undue delay and no later than 14 days after being informed of your decision to withdraw, subject to our legal right to withhold reimbursement for goods until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
EU Hygiene Exceptions
Where permitted by applicable law, the right of withdrawal may not apply to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been broken after delivery.
This may apply to certain sealed underwear or similar intimate products.
The exception does not apply merely because a product is apparel; it applies only where the applicable legal requirements for the hygiene exception are satisfied.
EU Electronic Withdrawal Function
Eligible EU customers may use the electronic return or cancellation function provided through VEXA's website, customer account, or order status page.
The electronic process is intended to allow customers to identify the relevant order, submit a withdrawal request, confirm that request, and receive acknowledgment electronically.
You may still exercise your withdrawal right by another clear statement, including email, where permitted by law.
United Kingdom Orders
Cancellation Right
For eligible distance purchases delivered to consumers in the United Kingdom, you generally have the right to cancel your purchase without giving a reason.
For goods, the cancellation period generally ends 14 days after you, or a person designated by you other than the carrier, receives the goods.
After notifying VEXA that you are cancelling, you generally have another 14 days to send the goods back.
Eligible preorder purchases remain subject to applicable UK statutory cancellation rights regardless of VEXA's otherwise applicable 24-hour voluntary preorder cancellation policy.
How to Cancel
To exercise your UK cancellation right, clearly inform us of your decision by contacting:
You may also use the Model Withdrawal and Cancellation Form included at the bottom of this policy.
Use of the form is optional as long as your communication clearly states your decision to cancel.
UK Return Shipping
Unless VEXA agrees to pay the cost or applicable law requires otherwise, you are responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right, provided you were informed of that responsibility before purchase.
If the product is defective, incorrect, or not as described, different rules may apply and VEXA will bear costs where required by law.
UK Product Inspection
You may handle and inspect goods in a manner reasonably comparable to what would be permitted in a physical store.
If handling goes beyond what is reasonably necessary and reduces the value of the goods, the refund may be reduced where permitted by law.
UK Refunds
For a valid statutory cancellation, we will refund the amounts required by applicable law, including the purchase price and the cost of VEXA's least expensive standard outbound delivery method.
Any additional cost resulting from your choice of an upgraded delivery service is not required to be refunded unless applicable law provides otherwise.
Refunds will be made using the original payment method unless you expressly agree otherwise.
For returned goods, we may withhold the refund until the goods are received back or you provide evidence that they were sent back, whichever occurs first.
The required refund will be made without undue delay and within the timeframe required by UK law.
UK Faulty Goods Rights
The statutory cancellation right for online purchases is separate from your rights when goods are faulty, not of satisfactory quality, not fit for purpose, or not as described.
Nothing in VEXA's 7-day voluntary return policy, 48-hour damage reporting request, or any other VEXA policy limits those statutory rights.
Managed Markets, Global-e, Duties, Taxes, and VAT
Eligible international orders may be processed through Shopify Managed Markets, powered by Global-e.
For Managed Markets transactions, Global-e may act as merchant of record and handles certain cross-border functions including tax, VAT, customs, duties, and payment processing.
The treatment of duties, customs charges, import taxes, and VAT following a refund may depend on the order's fulfillment status, destination, Managed Markets process, and applicable law.
These amounts may not be refundable after fulfillment through the ordinary Managed Markets refund process except where applicable law requires otherwise.
Nothing in this section limits any amount that must legally be refunded to you.
If you believe a refund involving an international order is missing an amount to which you are legally entitled, contact support@vexaapparel.com so the issue can be reviewed.
International Orders Outside the EU and UK
For international orders delivered outside the European Union and United Kingdom, VEXA does not voluntarily accept cancellations, returns, or exchanges for change of mind, sizing preference, color preference, or other buyer preference unless otherwise stated or required by applicable law.
This does not limit any mandatory consumer guarantee, warranty, refund, replacement, repair, cancellation, or other remedy that applies in your country.
In particular, this policy does not restrict your rights where goods are damaged, defective, unsafe, incorrect, not as described, not of acceptable quality, or otherwise fail to meet a mandatory consumer guarantee.
Where applicable law requires a refund rather than store credit, the refund will be provided in the legally required form.
Refused and Undeliverable International Orders
If a shipment is refused or returned as undeliverable for reasons within the customer's control, VEXA may deduct actual shipping, return shipping, carrier, customs, or other costs from any refund where permitted by applicable law.
This section does not limit statutory cancellation, withdrawal, refund, or consumer rights that cannot legally be excluded.
Final Terms
VEXA reserves the right to reject a voluntary return that does not meet the conditions of this policy.
That right does not apply where rejecting the return would conflict with a statutory consumer right.
Nothing in this policy excludes, restricts, or replaces any right or remedy that cannot legally be waived under applicable consumer protection law.
Need Help?
Contact support@vexaapparel.com and we will assist you.