Terms of Service
TERMS OF SERVICE
Last updated: November 5, 2026
These Terms of Service ("Terms") govern your use of the VEXA Apparel website and purchases made through VEXA Apparel ("VEXA," "we," "us," or "our").
By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Nothing in these Terms excludes, restricts, or waives any consumer right or remedy that cannot legally be excluded or restricted.
1. Business Information
VEXA Apparel is the trading name used for the VEXA brand.
Legal business name:
VEXA APPAREL
Business address:
3022 W Leroy St
Tampa, FL 33607
Email:
Telephone:
(813)-330-0239
2. General Use
You may use our website only for lawful purposes.
You may not use the website, products, services, content, or systems in a manner that violates applicable law, infringes the rights of another person, interferes with the website's operation, attempts unauthorized access, distributes malicious code, commits fraud, or otherwise misuses VEXA's services.
We may restrict or refuse access to the website where reasonably necessary to prevent fraud, abuse, security threats, unlawful activity, or violations of these Terms.
Nothing in this section permits VEXA to unlawfully discriminate or refuse to honor an existing consumer obligation.
3. Products
We make reasonable efforts to describe and display our products accurately.
Product photographs, videos, renderings, and digital representations may appear somewhat different depending on lighting, photography, screen settings, display technology, or production variation.
Any material differences will remain subject to applicable rights relating to products that are not as described.
Measurements, sizing information, fabric compositions, colors, features, and other product information displayed on the product page form part of the information on which customers may rely when making a purchase.
4. Product Availability
Products are subject to availability.
VEXA operates in part through limited product drops and may sell out of a product, color, or size.
We may limit quantities, discontinue products, or change future product offerings.
Placing a product in your cart does not reserve inventory unless the website expressly states otherwise.
An order is subject to acceptance and inventory availability.
If VEXA accepts payment for an item that cannot be fulfilled, the affected amount will be refunded.
5. Prices
Prices are displayed in the currency applicable to the customer's storefront or checkout where supported.
We may change product prices prospectively at any time.
A price change does not alter the price of an order that has already been validly accepted unless the order involved an obvious pricing or technical error and applicable law permits correction or cancellation.
International pricing may include currency conversion, applicable taxes, duties, import costs, or Managed Markets fees depending on the customer's location and checkout configuration.
6. Orders and Payment
By submitting an order, you represent that the information provided at checkout is accurate and that you are authorized to use the selected payment method.
Your submission of an order constitutes an offer to purchase the selected products.
We may decline or cancel an order where reasonably necessary because of suspected fraud, payment failure, inventory error, product restriction, obvious pricing error, legal restriction, or another legitimate reason.
If we cancel an order after payment has been collected and no legal basis exists to retain the funds, the applicable amount will be refunded.
7. Order Cancellations
United States In-Stock Orders
Unless required by applicable law, standard in-stock U.S. orders cannot be voluntarily cancelled once submitted.
Preorders
Unless broader rights apply under law, a preorder may be voluntarily cancelled within 24 hours of purchase for a refund to the original payment method.
After that period, voluntary preorder cancellations are generally not accepted because inventory is reserved for the order.
This restriction does not limit cancellation rights arising from a delayed shipment, inability to fulfill the order, or another circumstance where applicable law requires cancellation or a refund.
It also does not apply where customers have broader statutory cancellation or withdrawal rights, including qualifying EU and UK customers.
EU and UK Orders
Eligible consumers in the European Union and United Kingdom retain their statutory cancellation and withdrawal rights regardless of VEXA's general cancellation policies.
For complete terms, review the Return and Refund Policy.
8. Preorders and Shipment Estimates
A product identified as a preorder will include an estimated fulfillment timeframe.
Preorder estimates are based on information reasonably available when the order is placed.
Manufacturing, freight, quality-control, customs, logistics, and carrier circumstances may affect fulfillment.
If a shipment cannot be made within a promised or legally applicable timeframe, VEXA will provide the delay notice, consent request, cancellation option, or refund required by applicable law.
Nothing about purchasing a preorder waives a customer's rights relating to delayed shipment.
9. Shipping
VEXA currently ships within the United States and to selected international destinations.
Current destinations include Australia, Austria, Belgium, Bulgaria, Canada, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, the Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom, subject to checkout availability.
Shipping costs and available methods are displayed at checkout.
Additional processing, delivery, customs, and tracking information is contained in our Shipping Policy.
10. Shopify Managed Markets and Global-e
Eligible international transactions may be processed through Shopify Managed Markets, powered by Global-e.
For qualifying Managed Markets transactions, Global-e acts as merchant of record and performs certain cross-border functions including payment processing, tax and duty administration, customs documentation, and other international-commerce responsibilities.
Global-e's applicable Terms of Sale and other checkout terms may therefore also govern the cross-border transaction and may be presented to the customer during checkout.
To the extent that these Terms conflict with terms that legally govern a Managed Markets transaction, the applicable checkout terms and mandatory law will control for that transaction.
Nothing in this section limits any mandatory consumer protection applicable to the customer.
11. Customs, Duties, and Taxes
For Managed Markets orders, applicable duties, import taxes, VAT, and other cross-border charges may be collected or incorporated into pricing at checkout.
Many Managed Markets shipments are delivered duty paid.
In destinations or circumstances where duties and taxes cannot be collected in advance, additional amounts may be payable upon delivery if disclosed through the applicable checkout process.
Customs authorities may delay, inspect, restrict, or reject shipments in accordance with local law.
VEXA does not control customs authorities.
However, nothing in these Terms eliminates any refund, delivery, withdrawal, or consumer right that applies despite a customs-related issue.
12. Returns and Refunds: United States
Eligible U.S. domestic change-of-mind returns may be requested within 7 days of delivery.
Products returned under VEXA's voluntary policy must satisfy the condition requirements stated in our Return and Refund Policy.
Approved voluntary domestic returns are issued as VEXA store credit.
Original shipping costs are not refunded for voluntary U.S. change-of-mind returns.
This store-credit restriction does not apply where applicable law requires a refund to the original payment method.
Bundles, packs, and promotional offers may carry additional return terms, such as conditions tied to included free items or promotional store credit. Those terms are stated on the product page and in our Return and Refund Policy.
Store credit, including promotional store credit, has no cash value, cannot be exchanged for cash except where required by law, and expires on the date stated when it is issued. To use it, sign in at checkout with the email address the credit was issued to.
13. International Returns and Statutory Rights
International customers may have consumer rights that differ from VEXA's voluntary return policy.
Eligible EU consumers have a statutory withdrawal period for qualifying distance purchases.
Eligible UK consumers have statutory cancellation rights for qualifying distance purchases.
Customers in other international destinations may also have mandatory consumer guarantees or remedies relating to defective, damaged, unsafe, incorrect, or misrepresented products.
VEXA's voluntary return restrictions do not override those rights.
For complete terms, review the Return and Refund Policy.
14. Exchanges
Eligible U.S. domestic customers may request a size exchange within 7 days of delivery subject to product condition and inventory availability.
Because VEXA operates limited drops, replacement inventory is not guaranteed.
VEXA does not generally offer voluntary international exchanges.
This restriction does not prevent a customer from obtaining a repair, replacement, refund, or other remedy where required under applicable consumer law.
15. Damaged, Defective, Incorrect, or Misrepresented Products
If your package arrives visibly damaged, please contact VEXA within 48 hours where reasonably possible so we can investigate promptly.
For incorrect products or manufacturing defects, contact us as soon as reasonably possible.
Any reporting period stated by VEXA is intended to help us investigate and resolve claims efficiently. It does not shorten a non-waivable statutory limitation period, warranty, conformity period, consumer guarantee, or other legal right.
Where required by law, consumers may be entitled to repair, replacement, refund, price reduction, rejection of the goods, or another remedy.
16. Hygiene-Sensitive Products
Where permitted by law, certain products supplied sealed for health or hygiene reasons may not qualify for a change-of-mind return after the seal has been broken.
This may include certain sealed underwear or intimate apparel.
This restriction does not apply where the product is defective, incorrect, or misrepresented and does not eliminate any statutory right that cannot legally be excluded.
17. Chargebacks and Payment Disputes
If you experience a problem with an order, we encourage you to contact support@vexaapparel.com so we have an opportunity to resolve it.
You are not required to waive or surrender any legal right to dispute a transaction with your bank, card issuer, payment provider, or other financial institution.
Nothing in these Terms limits rights available under applicable payment or consumer protection law.
If a chargeback or payment dispute is initiated, VEXA may provide the payment provider with relevant transaction, shipping, tracking, customer communication, fraud-prevention, return-policy, or other evidence and may contest a dispute where appropriate.
18. Intellectual Property
Unless otherwise stated, the VEXA name, VEXA trademarks, logos, graphics, photographs, videos, product names, original website content, marketing materials, artwork, and other protectable materials are owned by or licensed to VEXA.
You may not copy, reproduce, distribute, publish, commercially exploit, modify, or create unauthorized derivative works from protected VEXA content except with written permission or where applicable law permits the use.
Nothing in these Terms claims ownership over intellectual property owned by another party.
19. Website Availability
We may update, modify, suspend, or discontinue portions of the website for maintenance, security, development, technical, or operational reasons.
We do not guarantee uninterrupted access to every website feature.
This section does not affect obligations relating to orders already accepted.
20. Third-Party Services
VEXA's website and checkout may use or link to services operated by third parties, including Shopify, payment processors, Global-e, shipping carriers, return platforms, and other service providers.
Those services may be governed by their own terms and privacy practices.
VEXA is not responsible for an independent third party's conduct to the extent responsibility can lawfully be excluded.
Nothing in this section excludes responsibility that applicable law places on VEXA.
21. Limitation of Liability
To the maximum extent permitted by applicable law, VEXA will not be liable for indirect, incidental, special, exemplary, or consequential losses arising from use of the website or products where such liability may lawfully be limited.
To the maximum extent permitted by applicable law, VEXA's aggregate liability arising from a particular product transaction will not exceed the amount paid for the product giving rise to the claim.
These limitations do not apply where liability cannot legally be excluded or restricted.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other matter for which liability cannot lawfully be limited.
For customers in jurisdictions that prohibit particular exclusions or limitations, the limitations apply only to the maximum extent permitted in that jurisdiction.
22. Consumer Rights
Nothing in these Terms limits statutory rights concerning products that are faulty, unsafe, not of satisfactory or acceptable quality, not fit for purpose, not as described, incorrectly supplied, or otherwise fail to satisfy a mandatory consumer guarantee.
Where the law requires a particular remedy or form of refund, VEXA's voluntary store policies do not replace that remedy.
23. Governing Law
Except where mandatory consumer law provides otherwise, these Terms and disputes involving VEXA are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.
This choice of law does not deprive a consumer of any mandatory protection available under the law that would otherwise apply to that consumer.
Consumers in the European Union, United Kingdom, Australia, New Zealand, Canada, or another jurisdiction may therefore retain mandatory local rights despite the Florida governing-law provision.
Nothing in this section requires a consumer to surrender access to a court, tribunal, regulator, or dispute-resolution process that applicable law requires to remain available.
24. Severability
If any provision of these Terms is held unlawful, invalid, or unenforceable, that provision will be enforced to the maximum lawful extent or severed where necessary.
The remaining provisions will continue to apply unless applicable law requires otherwise.
25. No Waiver
A failure by VEXA to enforce a provision of these Terms in one instance does not necessarily waive our right to enforce it later.
Nothing in this provision permits the waiver of a consumer right that cannot legally be waived.
26. Changes to These Terms
We may revise these Terms from time to time.
The current version and its effective date will be posted on this page.
Unless applicable law permits otherwise, changes will apply prospectively to website use and orders placed after the revised Terms take effect and will not retroactively remove contractual or statutory rights attached to an earlier purchase.
27. Relationship With Other Policies
These Terms should be read together with VEXA's Return and Refund Policy, Shipping Policy, Privacy Policy, and any specific terms displayed on a product page or at checkout.
If provisions conflict, mandatory law will control, followed by any transaction-specific terms legally governing the purchase.
28. Contact
Questions about these Terms may be sent to:
VEXA APPAREL
3022 W Leroy St
Tampa, FL 33607
(813)-330-0239