Shipping Policy
SHIPPING POLICY
Last updated: November 5, 2026
This Shipping Policy explains VEXA Apparel's processing, shipping, preorder, tracking, delivery, and international shipping practices.
Nothing in this policy limits any shipping, delivery, cancellation, refund, or consumer right that cannot legally be excluded.
Shipping Locations
VEXA currently ships within the United States and to the following international destinations:
Australia, Austria, Belgium, Bulgaria, Canada, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Japan, the Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.
Available destinations may change based on carrier availability, customs restrictions, Shopify Managed Markets availability, product restrictions, or other operational requirements.
The destinations currently available for your order will be shown at checkout.
Processing Time
Standard in-stock orders are generally processed and shipped within 2-5 business days, excluding weekends and holidays.
Processing time is the period between your order being placed and the order being transferred to the shipping carrier. It does not include carrier transit time.
During product launches, high-volume periods, holidays, or other unusual circumstances, processing may take longer.
Any specific shipment commitment displayed on the product page, checkout, or order confirmation should be read together with this policy.
Preorders
Products identified as preorders are not immediately available for shipment.
The estimated preorder fulfillment timeline will be displayed on the applicable product page at the time of purchase.
Payment for preorder products is collected at checkout unless otherwise stated.
Preorder estimates are based on information reasonably available at the time of sale. Manufacturing schedules, quality control, freight transit, customs processing, port conditions, carrier disruptions, and other events may affect the estimated timeline.
If VEXA cannot fulfill a preorder, the affected amount will be refunded to the original payment method.
If a promised or legally applicable shipment timeframe cannot be met, VEXA will provide any notice, consent request, cancellation option, or refund required by applicable law.
A customer's consent to a preorder does not waive any mandatory right arising from a shipping delay.
Preorder Cancellations
Unless broader rights apply under applicable law, a preorder may be voluntarily cancelled for a full refund to the original payment method within 24 hours of purchase.
After 24 hours, voluntary preorder cancellations are generally not accepted because inventory is reserved specifically for the order.
This 24-hour rule does not apply where applicable law grants the customer broader cancellation or withdrawal rights.
Eligible EU and UK customers therefore retain their statutory rights regardless of whether the order is a preorder.
Additional information is available in our Return and Refund Policy.
Orders Containing Both In-Stock and Preorder Products
Unless otherwise stated, an order containing both in-stock and preorder products will generally ship together after all products in the order are ready.
If separate shipment is offered or required, additional information will be provided with the order.
Shipping Rates
Standard shipping rates by destination, in U.S. dollars:
- United States: $9.99, free on orders of $100 or more.
- Canada: $14.99, free on orders of $200 or more.
- United Kingdom, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, and Switzerland: $19.99, free on orders of $200 or more.
- Australia and New Zealand: $19.99, free on orders of $200 or more.
- Japan: $29.99, free on orders of $200 or more.
- Bulgaria, Croatia, Estonia, Hungary, Romania, Slovakia, and Slovenia: $39.99, free on orders of $300 or more.
Free shipping thresholds are based on the order subtotal after discounts. For international orders, rates and thresholds are converted to your local currency at checkout.
Shipping rates are displayed at checkout before purchase.
VEXA may use standardized or flat-rate shipping charges depending on the destination and shipping service.
The rate displayed at checkout is the rate applicable to your order unless an obvious pricing or technical error occurs.
International Shipping and Managed Markets
Eligible international orders may be processed using Shopify Managed Markets, powered by Global-e.
Global-e may act as merchant of record for these international transactions and manages certain cross-border functions including duties, import taxes, tax remittance, customs documentation, and carrier arrangements.
The exact treatment of duties and taxes is shown during checkout.
For many Managed Markets destinations, duties and applicable import taxes are prepaid or incorporated into checkout pricing so the shipment can travel on a delivered-duty-paid basis.
For certain destinations or circumstances where Managed Markets cannot calculate or collect those charges in advance, additional duties or import taxes may be payable upon delivery. Where applicable, checkout should indicate how those charges are being handled.
Customs
International shipments are subject to customs laws and procedures in the destination country.
Customs authorities may inspect shipments or request additional information.
Customs processing can cause delays outside VEXA's direct control.
Nothing in this section eliminates any cancellation, refund, delivery, or consumer right available under applicable law.
Tracking
Once your order ships, tracking information will be sent to the email address associated with the order where tracking is available.
Tracking for international shipments may temporarily stop updating while the package is moving between carriers, countries, customs facilities, or distribution networks.
A temporary pause in tracking does not necessarily mean that the package is lost.
If tracking has stopped updating for an extended period, you may contact the carrier or support@vexaapparel.com for assistance.
Estimated Delivery Times
After shipment, domestic U.S. orders typically arrive within approximately 3–7 business days depending on the destination and shipping method.
International orders typically arrive within approximately 7–21 business days after shipment.
These are estimates rather than guaranteed delivery dates unless VEXA expressly states otherwise.
Carrier transit times may be affected by weather, peak shipping periods, customs processing, local postal systems, strikes, service disruptions, or other circumstances outside our control.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an address error after placing an order, contact support@vexaapparel.com immediately.
We will attempt to correct the address before fulfillment where operationally possible, but changes are not guaranteed.
If an order is delivered to an incorrect address supplied by the customer, VEXA may be unable to recover or replace the shipment.
This does not apply where the delivery error was caused by VEXA or where applicable law requires another remedy.
Returned-to-Sender and Undeliverable Packages
If a shipment is returned to VEXA because the customer supplied an incorrect or incomplete address, refused delivery, failed to collect the package, or caused another avoidable delivery failure, the customer may be responsible for the resulting shipping and return costs where permitted by law.
If the package can be reshipped, additional shipping charges may apply.
If a refund is issued, actual shipping or return costs may be deducted where legally permitted.
Mandatory consumer rights remain unaffected.
Packages Marked Delivered
If tracking states that your package was delivered but you cannot locate it, check the delivery area, household members, neighbors, mailroom, concierge, or other secure delivery locations where appropriate.
You should also contact the carrier using the tracking number because the carrier may have additional delivery information.
If the package still cannot be located, contact support@vexaapparel.com and we will assist with the available carrier investigation or claim process.
Any legal responsibility for the loss will be determined under applicable law and the circumstances of the shipment.
Lost Packages
If a shipment appears to be lost in transit, contact support@vexaapparel.com.
We may ask you to cooperate with the applicable carrier investigation or claims process.
Where VEXA is legally responsible for non-delivery, an appropriate remedy will be provided.
Damaged Packages
If your order arrives visibly damaged, please contact support@vexaapparel.com within 48 hours where reasonably possible.
Include your order number and photographs of the outer packaging, shipping label, and affected products.
Prompt reporting helps us document carrier damage and resolve the matter more quickly.
The 48-hour request does not eliminate any statutory right or remedy that applies to damaged or defective products.
International Returns
International return and cancellation rights depend on the destination country and applicable law.
Eligible EU customers have statutory withdrawal rights, including the ability to withdraw from eligible online purchases during the applicable withdrawal period.
Eligible UK customers also have statutory cancellation rights for qualifying distance purchases.
Customers outside the EU and UK may not have a general change-of-mind return right under VEXA's policy, but all mandatory rights involving defective, damaged, incorrect, unsafe, or misrepresented products remain in effect.
For complete terms, review our Return and Refund Policy.
Duties, Customs Fees, VAT, and Refunds
For Managed Markets orders, duties, customs charges, VAT, and similar amounts are administered through the applicable Managed Markets and Global-e process.
Their treatment following cancellation or return may depend on whether the order was fulfilled, the destination country, and applicable law.
These amounts may not be refundable through the ordinary Managed Markets refund process after fulfillment except where applicable law requires otherwise.
Nothing in this Shipping Policy limits any refund amount that must legally be provided.
Delays
We will make reasonable efforts to ship orders within the timeframe stated when you purchase.
If a shipment cannot be made within an applicable promised or legally required timeframe, VEXA will provide the notice and customer options required by applicable law.
For U.S. orders, this may include the ability to consent to a revised shipping date or cancel the affected order for a refund where required.
Need Help?
For shipping questions, contact: